COVID-19 Response

We fully understand that you may have concerns during the current COVID-19 coronavirus outbreak.  Be assured that Hospice Cleveland County is taking all measures to protect patients and their family members during this unprecedented time.  Our mission to provide patients with high quality, skilled, compassionate hospice care has not changed.

As a healthcare provider for 35 years, Hospice Cleveland County has a strong infection control plan designed to safeguard our patients and our staff from the threat of infectious conditions or diseases.  In addition to following this plan, we are following all COVID-19 guidance being provided by the Centers for Disease Control, our local health department, and our state government as we continue to provide the care that you need and expect.

Here are several other things that are important for you to know for your own health and well-being:

  • The main symptoms of COVID-19 are fever, difficulty breathing, and coughing.
  • Wash your hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating, and after blowing your nose, coughing or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid close contact with people who are sick or those exposed to the virus.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your mouth with a tissue when coughing or sneezing, then throw the tissue in the trash.
  • Clean and disinfect all frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Stay home until the outbreak is contained.

While our exceptional care continues, patients may see some changes in care delivery.  Our staff nurses continue to visit according to patient need, but may wear a mask, gloves, and/or gown to ensure patient safety.  Our social workers/ counselors are making more phone calls to assess patient needs, but still making visits as necessary.  Our grief support groups are not meeting at this time, but grief counselors are available by phone for individual support.

Our Wendover Hospice House in Shelby and the Testa Family Hospice House in Kings Mountain continue to care for patients, and we are screening visitors to be certain they do not have symptoms of COVID-19.  We are asking that only family members visit, and we are limiting the number of visitors in each room.

All of these measures are for the protection of our patients as well as the protection of our staff.

Most important, our services continue to be available 24 hours a day, seven days a week.  Please call us at any time that you have a question, concern, or need: 704-487-4677.

COVID-19 Resources:  NC Department of Health and Human Services –    Centers for Disease Control –

By | 2020-04-03T08:32:00+00:00 March 31st, 2020|Featured, News|